There are several convenient ways that you can add funds to your prepaid account. Your funds will be available immediately as long as your prepaid account is active at the time you add new funds.
The ways to add funds are described below. Please note that Easy Pay is the only option that allows for your prepaid account to replenish automatically. For all other options, it is the customer’s responsibility to monitor their prepaid accounts and ensure sufficient funds are always available to cover tolls and other charges.
Most customers have one less thing to worry about because they link their prepaid account to a credit card. When a personal account reaches a pre-set low balance threshold (minimum/default is $10.00), it is automatically funded with a pre-set amount determined at the time of enrollment. The replenishment thresholds for Fleet accounts are also determined during account enrollment according to the expected usage.
Easy Pay is designed to take the worry out of maintaining a sufficient account balance. Be sure the credit/debit card or bank account assigned to your prepaid account is in good standing, and we’ll do the rest when you reach your low balance threshold.
You can add funds to your Prepaid Account using a credit card or bank account by logging into your SunPass account and selecting "Add Funds" on the Overview page.
Call our Customer Service Center and pay by credit card or bank account at 1-888-TOLL-FLA (1-888-865-5352).
Visit one of our Walk-in Centers.
Check your account balance or add money to your active Prepaid Account at any of our Cash Replenishments locations throughout Florida. This new service is available at many authorized merchants near you.
If you have received an account statement or a toll enforcement invoice, please mail your check and payment coupon in the return envelope provided. To make additional payments, mail a check or money order to the address below. Always include your Account number or Invoice number on all checks, money orders or correspondence. Allow 7 business days for your payment to be processed.
SunPass Customer Service Center
P.O. Box 31241
Tampa, FL 33631-3241
If you do not add funds to your account and your balance is insufficient to pay the tolls, please remove the transponder from the vehicle or place it in the Radio Frequency (RF) Shield Bag. Once replenishment has occurred, you may resume using the transponder.
You can order the RF shield bag, free of charge, by logging into your SunPass account and selecting Order Accessories on the Dashboard.
The silver RF shield bag will keep your transponder from being read when paying tolls with cash. Keep your RF shield bag readily available in your car at all times.
Did you know that you can use cash to reload your prepaid account or to pay for a Toll Enforcement Invoice? It’s easy for you to add money to your account or pay for documents with cash at your convenience.
Replenish Your Prepaid Account with Cash
You can add cash to your account at thousands of retail locations throughout Florida. This user-friendly service allows you to decide when and where you’d like to put more money into your account rather than saving credit/debit card or bank account information.
You can also find cash replenishment services at many authorized merchants near you including your neighborhood grocery, convenience and check cashing stores. These authorized merchants will collect a separate convenience fee of $1.50 for each replenishment transaction. (There is no fee for balance inquiries.)
Authorized merchants for cash reloads can be located by clicking the image below:
You can now pay for documents with cash at an authorized merchant near you. Click here to select a convenient location.
Merchants interested in participating in this program are encouraged to contact our authorized partners. Blackstone America at 1-800-639-9590.