SunPass

TOLL RELIEF PROGRAM

You already know SunPass customers save money on tolls when compared to TOLL-BY-PLATE.
With the Toll Relief Program, starting April 1, 2024, customers can save even more on tolls!
NO REGISTRATION REQUIRED. SunPass customers just need to meet the eligibility requirements below.

WHO IS ELIGIBLE?

SunPass account or Florida interoperable account* in good standing.

Customers with two-axle vehicles only. Click here to determine the number of axles on your vehicle.

A properly mounted transponder with 35 or more paid transactions that occur within a calendar month.

SunPass or Florida interoperable customers traveling on the toll facilities in Florida that accept electronic toll payment.

* Florida interoperable transponders are E-PASS, Uni, and LeeWay.

HOW DOES TOLL RELIEF WORK?

Toll Relief is a program beginning April 1, 2024.

Each transponder with 35 or more paid transactions that occur within a calendar month automatically receives a 50% toll credit.

The toll credit will be posted to eligible accounts.

HOW TO DETERMINE IF YOU QUALIFIED FOR THE TOLL RELIEF PROGRAM

Select "Activity" from the left side menu options.

Filter by "Toll Relief Transactions".

Select the Date Type to "Transaction Date".

Select "Start Date" and "End Date" to coincide with the month you would like to review.

Enter transponder number you would like to review.

Select "PDF" or "Excel" to download.

View Sample Activity Report

HOW TO VIEW YOUR TOLL RELIEF CREDIT

Select "Activity" from the left side menu options.

Filter by "Toll Relief Credit" and do NOT enter Transponder Number.

Select the 1st as the "Start Date" and last day of month as the "End Date". For example, if you want to view Toll Relief Credit for June, use June 1st & 30th as start and end date.

Select "PDF" or "Excel" to download.

*For example, if you want to view Toll Relief Credit for June, use July as start and end dates.

THINK YOU SHOULD HAVE RECEIVED A TOLL RELIEF PROGRAM CREDIT?
Select one of the two options below to submit an inquiry. Check out the FAQ section for more information.

OPTION 1: WEB CHAT

The Web Chat feature is available; Monday through Friday 9 a.m. to 6 p.m. To use this feature, you will need to:

Login to your SunPass account.

Select "Customer Support" from the left side menu options.

Click "Start a Chat" to begin chatting with a SunPass Customer Service Representative.

OPTION 2: EMAIL
Email

Click here to send us an Email
You will receive a response within 48 hours.

FREQUENTLY ASKED QUESTIONS ABOUT THE TOLL RELIEF PROGRAM

Do I need to do anything to register or apply for the Toll Relief Program?

All SunPass customers meeting the eligibility requirements are included in the Toll Relief program. No registration is required.

How many paid transactions do I need to qualify?

Each transponder with 35 or more paid transactions that occur within a calendar month automatically receives a 50% toll credit.

Will the Toll Relief Program credit be applied to all paid transactions if I meet the eligibility requirements?

Yes, if you meet the Toll Relief Program eligibility requirements by having 35+ paid transponder-based transactions within a calendar month, traveling on the toll facilities in Florida that accept electronic toll payment in a 2-axle vehicle, the Toll Relief Program credit will apply to all of those eligible paid transactions within that calendar month. For example, if you travel on the Florida toll facilities that accept electronic toll payment to and from work 5 days a week in a two-axle vehicle, passing through 2 tolling points per day, you would pay for 35+ transactions within that calendar month. As long as your account is in good standing, you will receive a 50% Toll Relief Program credit on all 35+ paid transactions on the 15th of the following month.

What Florida toll facilities are included in the Toll Relief Program?

Click here to view map.

Included Florida’s Turnpike System and FDOT Facilities – Turnpike Mainline (SR 91 / SR 821), Sawgrass Expressway (SR 869), Alligator Alley (I-75), Polk Parkway (SR 570), Pinellas Bayway (SR 682 / SR 679), Sunshine Skyway Bridge (I-275), I-4 Connector, Veterans Expressway (SR 589), Suncoast Parkway (SR 589), Beachline East Expressway (SR 528) MP 31-46, Beachline West Expressway (SR 528) MP 0-8, Western Beltway (SR 429) MP 0-11, Southern Connector Extension (SR 417) MP 0-3, Seminole Expressway (SR 417) MP 38-55 A/B, Wekiva Parkway from Mount Plymouth Rd to I-4 (SR 429) MP 40-55, First Coast Expressway (SR 23), Garcon Point Bridge (SR 281), 95 Express, 75 Express, Palmetto Express (SR 826), 595 Express, I-4 Express, 295 Express East, 295 Express West.

Included Other Toll Roads and Bridges – Central Florida GreeneWay (SR 417) MP 4-37, East-West Expressway (SR 408), Western Beltway (SR 429) MP 12-30, Wekiva Parkway from Western Beltway to Mount Plymouth Rd (SR 429) MP 30-40, Apopka Expressway (SR 414), State Road 453, Beachline Expressway (SR 528) MP 9-30, Poinciana Parkway (SR 538), Osceola Parkway (SR 552), Selmon Expressway (SR 618), Miami Airport Expressway (SR 112), Dolphin Expressway (SR 836), Don Shula Expressway (SR 874), Snapper Creek Expressway (SR 878), Gratigny Parkway (SR 924), Bob Sikes Bridge (SR 399), Mid-Bay Bridge (SR 293), Spence Parkway (SR 293), Cape Coral Bridge, Midpoint Bridge, Sanibel Causeway, Orchard Pond Parkway, Card Sound Bridge, Broad Causeway, Venetian Causeway, Rickenbacker Causeway.

If I travel on Lee County bridges, how will my Toll Relief credit be applied?

Since both the entrance and exit toll is collected once on any Lee County bridge (Cape Coral, Midpoint, or Sanibel), customers will be provided with two paid transactions for each toll collected. For example, if you pay a toll while traveling over a Lee County bridge it will be counted as two paid transactions that go towards your minimum of 35 for the calendar month.
View sample report.

If I rent a car in Florida and use my SunPass transponder will these paid transactions be included?

Yes. If you take your SunPass portable in a rental vehicle these paid transactions will be included towards your monthly total as long as you meet the eligibility requirements.

I have an E-Pass, UNI or LeeWay transponder and think I should have received a Toll Relief Credit, where can I find it?

Each Florida toll agency will manage the Toll Relief credits for their customers, regardless of what Florida roadways they traveled. Customer should contact their transponder issuing authority to verify their transactions and if the credit will be applied.

Questions about your E-Pass account?

Visit epass.cfxway.com.

Questions about your LeeWay account?

Visit leegov.com.

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2024 TOLL RELIEF PROGRAM