When your account balance reaches your pre-set low balance threshold or less, your
transponder will emit a high-low-high-low tone. Your transponder is notifying you
to replenish your account immediately.
Replenishments can be accomplished in the following ways:
Most SunPass customers have one less thing to worry about because they link their Prepaid
Account to a credit card. When a Personal Account reaches a pre-set low balance threshold
(minimum/default is $10.00), it is automatically replenished to a pre-set amount determined
at the time of enrollment.
All Easy Pay customers automatically become SunPass Plus customers and have the priviledge
of using their transponders to pay for airport parking at Orlando and soon Fort Lauderdale,
Tampa and Palm Beach airports.
The replenishment thresholds for Commercial accounts are also determined
during account enrollment according to the expected usage.
If you take long trips on the Turnpike, SunPass suggests raising your low
balance threshold so you do not run out of funds. It is your responsibility to monitor
the status of your Prepaid Account and ensure it has sufficient funds to
cover all applicable tolls and other charges.
Internet
You can replenish your Prepaid Account by credit card using
this website and clicking on:
Log In to Replenish My
Transponder
By Phone
Call our Customer Service Center and pay by credit card, 1-888-865-5352.
In Person
Make a deposit in-person (at any Wachovia Bank branch in Florida) using cash/check/money
order and a SunPass deposit ticket (which SunPass will provide) at any Wachovia Bank branch in Florida.
Allow 3 business days for your account to be replenished. Other replenishment locations are the SunPass
Customer Service Center on Glades Road in Boca Raton; Garcon Point Bridge, Milton; Pinellas Bayway,
St Petersburg; and Mid-Bay Bridge, Niceville.
Mail
Mail a check or money order along with a SunPass deposit ticket to the
SunPass Customer Service Center at the following address:
SunPass Prepaid Toll Program
P.O. BOX 880049
Boca Raton, Florida 33488-0049
Allow 7 business days before your account is replenished.
If you do not replenish your account and your balance is insufficient to
pay the tolls, then please remove the transponder from the vehicle or place
it in the RF shield bag. Once replenishment has occurred, you may resume
using the transponder.
